Refund policy

We have a 3-day return, refund or replacement policy, which means you have 3 days after receiving your item to request one of these. 

To be eligible for a return, your item must be in the same condition that you received it, unused and in original packaging if applicable. 

To start a return, you can contact us at customercare@delilica.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at customercare@delilica.com.

Clearance Items and custom made products are not eligible for return or refund. 

Orders placed using the Sezzle will be refunded via store credit. If you choose to have the refund sent via Sezzle there will be a 3% fee plus $0.30 transaction fee.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. In order to provide refund or replacement of damaged products you must first have taken photos of package upon arrival, photos of each individual bag inside the package front and back as well as the invoice. No refund or replacement will be given without these items ready and available to email to us at customercare@delilica.com. If we feel the internal product bags have been tampered with before photos were taken we have the right to refuse refund/replacement. 

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items, subscription boxes or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Cancellations
You must notify us via email at customercare@delilica.com if you would like to cancel an order. Orders already in process of packing can not be cancelled. Cancelled orders are subject to a 5% processing fee, this fee will be taken from the balance due of the refund.